If you’re a foreigner in Malta, odds are that you’ve had several of your hairs turn grey as a result of dealing with banks. Be it to open an account, get a credit card (good luck with that!) or change your address.
As banking issues are one of the main complaints we hear from our readers, we’ve put together a quick guide to make the whole thing at least a little bit more bearable. There isn’t a whole lot we can do or recommend, but some things exist nevertheless.
But first, a quick disclaimer. This guide is only for foreigners in Malta. None of this applies to you if you’re a Maltese national. This is because the rules and standard practices that are applied to the Maltese are vastly different from those that are applied to foreign nationals – EU or otherwise.
With this out of the way, let’s get cracking.
Things to Do Before You Leave Your Country
There are a few things you can do to massively help your case even before you leave your home country.
Firstly, you should prepare the right documents.
When I say “the right documents”, I actually mean one document in particular:
A reference letter from your previous bank
This is SUPER important and often getting or not getting a bank account in Malta can be determined by whether you have a Bank Reference or not.
A bank reference is a simple, 1-page document that your bank issues, confirming that you have an account with them that’s in good standing and that they haven’t had any major issues with you.
Luckily, most banks issue these letters as part of their standard procedures and it often takes just one phone call or a branch visit to obtain it. But be sure to do it before you leave, as getting it issued remotely when you’re already in Malta can be an issue.
All the other documents that are usually required are much easier to obtain, and that list typically includes just your passport, some form of address proof and sometimes your work contract or proof of self-employment.
Hold on to your old accounts & cards
This isn’t so much what you should do as it’s what you shouldn’t do.
Many people who move to a different country tend to close their bank accounts and credit cards in their previous country. This is a terrible idea!
Especially when moving to a country like Malta, where opening even a basic bank account can take a long time and a lot of effort, you should never rush to close your existing bank accounts.
If your bank account doesn’t have a monthly or yearly fee or if it’s small, there’s often no reason to close your account altogether. And if you do pay a fee, many banks are happy to “downgrade” your account to a free one. But even if you have a good reason for wanting to close down your old accounts, at least wait until you have the new one open and fully functional.
Further to this, you may want to seriously consider holding on to any credit cards that you have and use (or think you’ll use). That’s because, well, these may be your only option.
I know of no foreigners in Malta who have managed to obtain a credit card from a Maltese bank. Granted, I only know a hundred or so foreigners in Malta so it’s possible that exceptions are made, but consider myself as an example. I have:
- An account in good standing with a major Maltese bank for close to 5 years;
- Regular and decent monthly income for the same period of time;
- All documentation with the bank fully in order.
- No loans or any other liabilities.
Basically, in most countries, my credit score would be 100 out of 100. Yet, in Malta, even with a profile like mine, I don’t qualify for a credit card because I’m not a Maltese citizen.
An exception (and often, the only option) is what’s called Secured Credit Cards, which means that in order to get a credit card with a limit of, say, €3,000, you will need to place an amount equal to 1.5x as much in a “deposit account” where you can’t touch it.
If you’re like me and your first thought is along the lines of “What????” followed by something along the lines of “So I’ll be paid a decent interest rate for this deposit, right?!” then the answer is … you guessed it … no, you will not. In fact, you will be paid zero interest on it, and that’s regardless of whether you even use this “credit” or not.
So do yourself a favour and hold on to your existing credit cards like gold. That’s unless you never want to book hotels or rental cars or (in some cases) flights online, in which case, I guess it doesn’t really matter.
When You’re in Malta
So you’ve done your prep, have arrived in Malta and are ready to grab the bull by its horns. Great!
Here are 4 tips for you to use along the way.
Tip #1 – Start Early
You may have gathered by now that opening a bank account can be quite a time-consuming process.
Sure, you might get lucky (like I actually did) and, assuming you have all your documents in order, get your account opened in a matter of days.
But others aren’t that lucky and for them, the process can take weeks or even months.
To counter this, you should aim to start as early as possible. My suggestion – make it your first priority when you get to the island. Pick a bank (or three), schedule an appointment and ask what documents you need to prepare. Then, start working on it.
This way, you won’t find yourself in a situation where your employer wants to pay you salary but there’s nowhere to pay it into! Or you need to buy a flight ticket but all your money is in cash and you have no way of putting it into your foreign account.
Tip #2 – Talk to your employer
Speaking of employers, if you’re coming to Malta to get a job and if the company that you’ll be working for happens to be hiring foreigners often then chances are that they may have a relationship with one or more banks.
This is probably the best shortcut to getting an account open quickly and painlessly, as many such companies have a fast-track agreement with a bank, which means their new employees will be able to open an account with fewer documentation requirements as the person is “vouched for” by the company, so to speak.
This can be truly powerful. To give you an example, a few years ago a friend of mine who started working for a major iGaming company was able to open his bank account with Banif in 1 day and 1 visit to their branch (he went with company recommendation), while at roughly the same time another person I know spent a month going through mountains of paperwork with the same bank, only to be rejected at the end of it.
This is how big of a difference a simple recommendation can make.
Tip #3 – Choose Your Bank Wisely
Ok, let’s clarify something first.
BOV, HSBC, Banif, APS are all more or less the same when it comes to bureaucracy and all the other fun stuff.
You’ll probably be hearing some people saying “I’ve never had any issues with BOV but HSBC are horrible” and others saying the exact opposite. I’ve heard it all over the years.
So when I say “choose your bank wisely”, I won’t be advising you to choose HSBC over BOV or the other way around.
What I mean by this is that you should only open an account with a major bank. Even though a more unknown bank may be slightly easier to get an account with, you’d generally want to avoid that.
To illustrate, there was once a bank called Satabank that was known for just that – easy account opening. Then, October 2018 swung by and this happened: Expats in the gaming industry worst hit by Satabank shutdown.
Tip #4 – Know Your Rights
Last but not least, you should know your rights when it comes to banking.
We don’t live in a cash-based economy any longer where having a bank account is optional. It’s very much not optional and, luckily, the powers that be at the EU know this.
Because of this, a few years ago, the EU released a directive that, in essence, guarantees everyone the right to have a basic bank account regardless of where they reside. Europa.eu says:
“The directive on payment accounts gives people in the EU the right to a basic payment account regardless of a person’s place of residence or financial situation. The directive also improves the transparency of bank account fees and makes it easier to switch banks.”
With this directive in force, assuming you’re an EU citizen, no longer can a bank in Malta or anywhere else in the EU show you the door with a smiling “thanks, but no thanks”.
There are Other Options
With the above tips and a bit of headache, most of you should be good to go.
But if you’re like me and it just feels wrong to pay fees to and trust your money with companies that seemingly do whatever they can to NOT do business with you, then keep in mind that there are also other options available.
This wasn’t the case as little as a few years ago, but in 2019, there are a lot of “challenger banks” out there, many of which with full European banking licenses and decent capital and backing.
And these (often mobile-only) banks are quickly becoming a very viable alternative to the often archaic “traditional banking” option, especially in countries that suffer more from bureaucracy.
Now many people will claim that the challenger banks are less trustworthy, often not sufficiently capitalised or too risk-seeking, which may or may not be true, but it can’t be ignored that banks like Revolut, N26 and many others have taken off so well that it’s very possible for their capitalisation to actually exceed that of smaller traditional banks very soon.
Another valid option is Transferwise with their “Borderless Account”. Like Revolut, you get a free debit card, an account number and no monthly/yearly fees.
I’ve used both, along with Monzo and a few other services, and while I certainly wouldn’t hold all my savings with a challenger bank, neither would I hold it with BOV or Banif.
So assuming your employer pays you by bank transfer, not cheque, which most decent companies nowadays do, it makes no difference to them whether they wire you your salary into a Bank of Valletta or Revolut/Transferwise/Monzo account.
What are your experiences with banking in Malta? Let’s chat in comments below.
Revolut and Transferwise are not banks, N26 is and so seems Monzo. The main difference is that when a bank goes bankrupt your money is insured up to 100k per account.
EU law regarding payment accounts does not discriminate. In other words, as long as you have the right to stay, i.e. you are a citizen, resident or even a refugee with minimal papers you have the right to a bank account. Banks cannot refuse that but will in many cases try.
You are 100% wrong when you state that EU Banks don’t discriminate.
N26 Bank discriminates against Malta residents.
You can open an N26 Bank Account if you reside anywhere in Europe EXCEPT Malta.
I submitted a complaint to the EU and the EU replied that the non-discrimination does not apply to financial institutions.
If you doubt me, try opening an N26 Account using a Malta address.
Mark – I suspect that was several years ago, before the EU directive that Torben referred to was put in place?
This particular directive is very clear and applies SPECIFICALLY to banks. See here: https://europa.eu/youreurope/citizens/consumers/financial-products-and-services/bank-accounts-eu/index_en.htm
The right place to complain would be Bafin ie. the financial regulator where the N26 is incorporated. For N26, you would want to be careful though. They would give you an account but the accounts they advertise do not fall under the above-mentioned EU directive (so called “basic accounts”). N26 charges monthly fees for such accounts.
Thanks for your comment, Torben, but I feel I need to chime in on some inaccuracies here.
Firstly, Revolut actually got their banking licence almost a year ago (https://blog.revolut.com/we-got-a-banking-licence/) so Revolut’s clients enjoy the same protection that those of “traditional” banks. Transferwise, to my knowledge, doesn’t yet have that but have applied to one.
Now, as for the few years’ old EU directive on no discrimination of banking, this is actually a bit of a joke. As you rightly say, banks try to get away from this liability unless you specifically insist, but an important thing ot note is that even when they don’t, all you’re really entitled to is what the EU legislators call a “basic bank account”. As the features of a “basic bank account” are fairly relaxed, the bank can very easily (and in many cases does) make your life pretty miserable, by not issuing you a globally accepted card (in Malta’s case, you might only get BOV’s “Cashlink” or whatever the HSBC’s equivalent is, which are no good outside of Malta) or even no access to Internet banking.
I wouldn’t call the EU directive a joke. It’s a huge improvement for at least some member states, and it does not only regulate access to accounts but also things like transparent pricing.
The basic account at HSBC includes an “international debit card”.
Regarding Revolut: Their own blog post says they are “testing” it in Lithuania. As of now, the footer on revolut.com still features the old revolut ltd. incorporated in the UK. In other words, whatever account whoever has at revolut at this moment is not an account at a bank. That is somehow also reflected by how long SEPA transfers to revolut accounts take (more than a week unlike the mandatory less than 24 hours).
There are also talks that revolut may actually lose that licence again (https://www.siliconrepublic.com/companies/revolut-kremlin-lithuania-banking-license).
Interesting read. I am one of the unfortunate EU nationals that used to work in Malta’s gaming industry. I am trying to close my bank account with BOV. They are not longer responding to emails and they no longer answer telephone calls either. I investigated trying to lodge a case with the Maltese financial ombudsman, only to find out that they wont accept complaints without payment of €25. Its obvious that nothing will come of any complaints and you will be down a further €25.
So, the question is, where who do you go to when this happens to you in Malta. And it WILL happen. I had accounts with 2 different banks in Malta and have experience in this. I also has money taken by Melita, the “national” broadband provider. I never got that money back.
I am now attempting to make contact with the European Banking Authority but it looks like they don’t have any function in working directly with banks. So, with no effective Ombudman, the Maltese bank have free reign to do whatever they want, and that is exactly what BOV is doing.
They know that there is no authority over them and so can literally stop you withdrawing your own money from your account.
My advice to anyone thinking of moving to this beautiful little island is to avoid ALL Maltese banks. Unfortunately, you will still need a broadband provider – be prepared to lose your deposit and then you should be fine.
if i have a bank account from my home country and has a branch in Malta can i used it when i move to Malta?
for example i have HSBC account in Canada and i think i can use it the same way when i move to Malta.I will ask my bank here
Banks don’t really have “branches” in other countries. Those may be subsidiaries but they would have to have their own banking licence to operate as a bank. HSBC claims to facilitate opening accounts in other countries but stories I’ve heard say otherwise. If your account is a SEPA account, then you can practically use is as a local account and you don’t need a Maltese account at all.
I have HSBC account in Canada and they told me that i can use it the same way i am using here in Malta.
will find out if i move there
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